FREQUENTLY ASKED QUESTIONS
What is Lymphoedema and how do your backpacks help?
Lymphoedema is a condition that causes swelling, usually in the arms or legs, due to a compromised lymphatic system. Our backpacks are designed to help by reducing pressure on affected areas, alleviating discomfort, and providing support, making it easier to carry your essentials comfortably and without strain. your content...
Who can benefit from your backpacks?
Our backpacks were originally created for breast cancer patients at risk of lymphoedema. However, they’re great for anyone experiencing discomfort or pain when using a traditional backpack. By eliminating weight and pressure on the shoulder and chest area, they provide much-needed relief.
How do your backpacks help with mobility?
Our backpacks are lightweight, ergonomic, and easy to carry. With adjustable straps, breathable materials, and a unique three-point system that evenly distributes weight, they ensure comfort and help improve mobility throughout the day—no traditional shoulder straps required.
How do I choose the right backpack for me?
The side you choose corresponds to your affected side. If your surgery was on your right breast, opt for a right-affected backpack. If it was on your left breast, choose a left-affected backpack. For other conditions, simply select the side that requires support.
What if I’ve had a double mastectomy?
We recommend you speak with your medical practitioner to determine if this backpack will meet your needs.
Logic would say, if you’ve only had lymph nodes removed or radiated on one side, this is the side that is most at risk of developing lymphoedema, or is where you experience pain and discomfort, so therefore chose that side.
If you’ve had lymph nodes removed or radiated on both sides, again, we recommend you speak with your medical practitioner before buying.
Can I return or exchange my backpack?
At Altered Freedom, we want you to be completely satisfied with your purchase. If you're not happy with your backpack, we offer a hassle-free return, exchange, or refund for unused products within 14 days of receipt. We also follow all obligations under New Zealand’s Consumer Guarantees Act 1993.
To start the process, visit our Contact Us page for detailed instructions. For faulty products, reach out immediately, and we’ll arrange a replacement promptly to minimize any interruptions.
How do I care for my backpack?
To keep your backpack in great condition, we recommend spot cleaning with mild soap and water. Avoid using harsh chemicals that could damage the fabric.
Do you offer international shipping?
Yes, we ship internationally to select countries. Shipping rates will be shown at checkout when you place your order.
How long does shipping take in New Zealand?
We offer fast and reliable shipping on all orders. Orders are typically processed and shipped within 5 working days. Shipping rates will be provided at checkout based on your location.
How can I contact you if I have more questions?
If you have additional questions or need personalised assistance, feel free to reach out through our website (Contact Us!), or email us at info@alteredfreedom.co.nz. We’re happy to help!